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Return Policy

We will gladly accept returns within 30 days from the date of purchase, however, purchases made between October 24 through November 7 cannot be returned or exchanged for any reason.

All returned items must include the Shipping Receipt. Refunds are for the cost of the merchandise only. Return shipping charges are not refundable. All returns will be credited to the original form of payment. All merchandise must be in new condition, unopened, unworn and in original packaging.

Non-Returnable Items include:
• Cosmetics, makeup, eyelashes, facial hair, teeth, fangs, etc.
• Hosiery
• Special order items - including but not limited to: mascots and Collector's Edition Costumes
• Undergarments
• Wigs, beards, mustaches, etc.

All return products require a RAN (Return Authorization Number). To request a RAN simply call 626.336.0039 during regular business hours. Include your packing slip and return authorization form with your return. Write your Return Authorization Number on the OUTSIDE of the package. Example: RA:123456

All returns must be sent via a traceable method so that your package may be tracked and receipt confirmed by your shipper of choice. For your convenience, you may return your online purchase to our Hacienda Heights store location. Returns on seasonal items such as St Patrick’s Day, July 4th, Christmas, Easter and Thanksgiving may only be returned up to 7 days prior to the date of the holiday – no returns or exchanges will be accepted after that date for any reason.


 

Store Information

    Address:
    15902 Halliburton Road
    Hacienda Heights, CA 91745

    Telephone Number:
    626.336.0039

    Hours:
    Open Daily
    Please call for current
    store hours.

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